Frequently Asked Questions
What are your hours of operation?
Mon – Thurs 7:00 AM – 5:30 PM
Friday 8:00 AM – 12:00 PM
*Training classes are scheduled outside of office hours listed.
*Friday through Sunday we have specialized boarding pick-up and drop-off times.
What are your health requirements?
All dogs and puppies who come into the facility must have lived with their current family for 10 days, been examined by a veterinarian within the last year, and up to date with routine vaccinations. Puppies must be up to date with their current puppy vaccination schedule.
I want to train my dog; where do I start?
For this there is no one right answer. The age of your dog and your training goals help determine what might be the right fit. Call or email our office and request a FREE Training Strategy that one of our trainers can help you with.
How old does my puppy need to be to start class?
Puppies need to be at least 8 weeks of age and have lived in your home for a minimum of 10 days before joining a puppy class. The puppy must also have had an exam by a veterinarian since joining your family and up to date with their puppy vaccination schedule.
What do I bring to class?
If your first class or orientation is without a dog you will need to bring a notebook to your first class. When your dog comes to class with you be sure to bring the following: 6 ft leash, 5 different kinds of pea-sized soft treats, your dogs favorite tug toy, and a treat bag. Training aids such as head collars and harnesses are acceptable. We do not permit the use of prong-collars, electronic collars, or choke-collars in our classrooms.
What if I miss class?
In case of an absence you have several options: spend 15 minutes with the instructor before or after class, this must be scheduled with your instructor. Schedule a half hour private training with an instructor. This will cost $25.00. Use the handouts and practice the exercises outlined for the week of the absence.
Who can come to the training class?
Any family member may join for the training class. We believe in the entire family working together to get the best results. Attendance by multiple family members will assist in having consistency with the training for the puppy or dog. We ask that only children who can participate in the training attend class.
What if I need additional assistance?
At times people have unique training challenges with their dog, and a class or our Train & Play™ program may not be enough. Private training can be a great option. This can happen in-home, at our facility, or in the community. This allows for an individualized training plan to be created to help you and your dog reach your training goals.
What items do I send with my dog when boarding?
Items that are required by all dogs boarding is their food and medications. Additional items such as a treats, bed, blanket, toys, chew bones, etc are welcome. Each dog is furnished with a raised cot in their kennel run. We ask that you do not bring food and water bowls, with the exception of slow-bowl feeders.
Are boarding dogs kenneled all the time?
Our boarding service is unique in that it’s all inclusive. Each dog that boards at our facility gets at least one 15 minute play session with a kennel assistant daily. Additionally, each dog has 4 walks a day out in the fresh air for both exercise and a potty break.